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Replaying · 0 API calls · 0 tokens

Ticket-deflector Triage a refund-after-cancel support ticket

claude-haiku-4-5
user ▸ Classify this support ticket and draft a reply if it's auto-respondable: 'I cancelled my Starter plan yesterday but got charged again for $29.'
Classification: (b) escalate to billing — duplicate-charge after a cancellation requires a finance review.

Draft reply (held for billing review, not sent):
Thanks for flagging this — I'm pulling the cancellation and the new charge now so billing can confirm both in one pass. You'll get a refund + a written confirmation that the Starter plan is fully closed within one business day.
Driven by lib/replay/web-data.ts · same chunks the CI replay layer streams in npm run demo:finance:earnings.
MonthlyAnnual
free
$0
  • 6 public demo cassettes
  • SSE replay from R2
  • 30-day cassette retention
  • 1,000 replay requests/day
  • JSON API access
POPULAR
starter
$29/mo
  • Custom cassettes
  • Record-mode against your own Anthropic key
  • 1-year cassette retention
  • 50,000 replay requests/day
  • REST API with auth
  • Cassette diff analytics
pro
$99/mo
  • Everything in Starter
  • Webhooks on replay events
  • Forever cassette retention
  • Unmetered replay requests
  • Private R2 cassettes
  • MCP server access
  • Priority support
enterprise
$499/mo
  • Everything in Pro
  • Up to 5 workspaces
  • 50 private cassette namespaces
  • AI Gateway routing per workspace
  • Cassette drift alerts
  • Session audit log export
  • Custom replay matchers
  • Email support (48h SLA)
enterprise_plus
$999/mo
  • Everything in Enterprise
  • Unlimited workspaces
  • Per-vertical fleet sites (legal, finance, ...)
  • SSO (SAML/OIDC)
  • Real-time replay observability
  • Cost chargeback reports
  • SOC 2 audit log export
  • Dedicated support (4h SLA)

Compare plans

A detailed breakdown of what each tier includes.

FeatureFreeStarterPro
Demo cassettes6 publicAll + customUnlimited + private R2
Replay requests / day1,00050,000Unmetered
Cassette retention30 days1 yearForever
Custom cassettes---IncludedIncluded
Webhooks on replay events------Included
MCP server------Included
AI Gateway routing------Included
SupportCommunityEmailPriority

Frequently asked questions